Reference

Legal terms for your boswin account

Your account terms, wallet record rules, cookie choices, and support contact paths sit in one Legal page so you can check them before you open an account.

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boswin Legal terms for your boswin account
LEGAL CONTACTS

How to reach us on Legal matters

Fast contact matters when a legal question affects your account, so we keep clear paths for document requests, wallet record checks, and access questions. Our support team is available daily from 09:00 to 23:00 Western Indonesia Time through live chat, email, and the account inbox. For privacy or correction requests, include your registered phone number and the last payment rail you used, such as QRIS or DANA.

Team online

Live chat

Use live chat from 09:00 to 23:00 Western Indonesia Time for Legal page questions, account access wording, or a request to confirm which policy version applies to your current session.

Email request

Send legal and privacy requests by email with your registered phone number, account name, and the request type. We may reply with an account check before changing stored details.

Account inbox

Open your account inbox to follow messages about policy changes, wallet record checks, or document requests. We use this channel when the matter relates directly to your account status.

ACCOUNT CONTROLS

Six ways we handle Legal requests

Specific controls protect your account and make Legal requests easier to trace. We separate login data, payment records, cookie choices, and support messages so each request goes to the right team.

Data handling

We use your account details to run logins, wallet checks, support replies, and fraud screening. Access inside our team is limited by role, so a payment question is not treated like a chat message.

Cookie choices

Cookie settings help keep sessions active, remember device preferences, and measure page errors. You can adjust browser settings, though some account actions may ask you to log in again.

Login security

If a new device signs in, we may ask for mobile confirmation or another account check. This keeps Legal requests tied to the account owner before records are changed.

Record retention

Wallet records for DANA, OVO, GoPay, and QRIS are kept as needed for reconciliation, dispute handling, and account safety checks. Retention periods can vary when local rules require more time.

Correction requests

You can ask us to correct account details that are outdated or entered incorrectly. We confirm ownership first, then record what changed and when the change was applied.

Deletion review

If you ask us to remove account data, we check whether wallet, dispute, or security records must remain for a lawful reason. We then explain what can be removed.

Common Legal questions from your account

Legal wording should be easy to find before you place money in a wallet or share account details. These answers explain how we treat account access, personal data, cookies, payment records, and contact requests. If your situation is not covered here, contact us through live chat, email, or your account inbox with the account details needed to check the request.

It applies to your account access, wallet records, privacy requests, cookie use, support contact paths, and product availability. Access to any game or service depends on local law and your account status.

Yes. Send the correction request through email, live chat, or your account inbox. We first confirm ownership through your registered phone number or account checks, then update the detail when the request is valid.

We keep payment records to reconcile deposits, review withdrawal requests, respond to disputes, and protect account access. The record normally includes payment rail, time, amount, account reference, and processing status.

Cookies help maintain sessions, remember browser preferences, and show whether a policy page loaded correctly. You can manage cookies in your browser, but some account actions may require a fresh login.

Include your registered phone number, account name, request type, and the payment rail involved if the issue concerns a wallet record. Do not send another person’s ID or payment details.

Yes. Access to games, wallet functions, and account actions where local law permits can vary by location, device checks, or account review. We do not treat availability as permanent for every session.

Simple account wording questions are usually handled during support hours, 09:00 to 23:00 Western Indonesia Time. Requests involving payment records, correction, or deletion may take longer because we must verify ownership first.

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