Reference

Privacy Policy for your boswin account

Your account data for DANA, OVO, GoPay and QRIS, device sessions, and game activity such as Big Bass Bonanza or Rocket Crash is handled under this Privacy Policy…

DANA data checksOVO account matchingGoPay and QRIS recordsDevice session controls

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How our Privacy Policy applies

boswin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains what we collect when you create an account, enter the lobby, use DANA, OVO, GoPay or QRIS, contact our team, or ask us to verify a withdrawal. We use those details to run your wallet, protect account access, handle support cases, and

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keep records required for payments and security checks. Access and eligibility depend on local law, so we may ask for extra account details before enabling certain wallet or lobby functions. We do not sell your personal data. We share data only with service partners needed for
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payment routing, fraud checks, hosting, analytics, customer contact, or legal requests. You can ask us to correct details, close an account record, or explain a privacy decision by using the contact paths below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach us about your privacy data

Privacy questions need a direct route, not a guess. If you contact us from Makassar or any other Indonesian city, we ask for your account ID, registered phone or email, and the privacy request you want handled. Our team is available 09:00-23:00 WIB through live chat and email, with account-sensitive changes handled after identity checks.

Team online

Live chat privacy desk

Use live chat between 09:00 and 23:00 WIB for quick privacy questions, such as cookie settings, account login alerts, or where to find Account > Security > Active sessions on your phone.

Email request channel

Send correction, deletion, or access requests by email with your account ID and registered contact detail. We may reply with one verification step before discussing wallet records or device history.

Account page controls

Open Account > Profile to update basic details, then check Account > Security for active sessions. If a field is locked, contact us so we can verify ownership before changing it.

CONTROL CHECKS

Six controls around your privacy choices

We keep privacy handling tied to account actions you can recognise. A payment creates a rail record, a login creates a device session, and a support chat creates a case ID.

Account data collection

When you join, we collect the details needed to create your account, match your registered contact, and keep your wallet separate from other accounts. Extra checks may apply before withdrawal processing.

Payment privacy handling

DANA, OVO, GoPay and QRIS records are used to confirm deposits, reconcile failed payments, and investigate account questions. We store transaction references, not your full wallet login credentials.

Cookie and device use

Cookies help keep you signed in, remember language and layout choices, and spot unusual access. You can clear browser cookies, but you may need to log in again afterward.

Session security checks

Go to Account > Security > Active sessions to view device access. If you see an Android Chrome or iPhone Safari session you do not recognise, contact us before adding new payment details.

Retention and removal

We keep account and payment records only for operational, security, dispute, and legal needs. If you ask for removal, we explain which records can be erased and which must remain longer.

Privacy request verification

Before changing contact data, releasing account records, or closing a profile, we verify ownership through registered email, phone, or a prior payment reference. This protects your wallet from takeover attempts.

Privacy Policy questions before you join

These answers cover the privacy points we are asked about most before an account is opened: what data we collect, how payment records are handled, how cookies work, and how you can reach us. If your question involves wallet access or withdrawal history, keep your account ID ready so we can check the right record.

We collect account details such as your registered contact, login data, device session, payment reference, and support history. These details help us create your account, protect access, and answer privacy requests.

Yes. We use DANA, OVO, GoPay and QRIS records to confirm deposits, resolve payment questions, and match wallet activity to your account. We do not ask for your wallet password.

You can update basic profile details in Account > Profile. For locked fields, payment records, or older support cases, contact us with your account ID so we can verify ownership first.

Cookies help keep your session active, remember display choices, and detect unusual access. If you clear cookies in your browser, some saved choices reset and you may need to log in again.

We keep records for account operation, payment reconciliation, dispute handling, security checks, and legal needs. When a record is no longer needed for those reasons, we remove or reduce it.

Use live chat from 09:00 to 23:00 WIB or send an email with your account ID and registered contact. We may ask one verification question before discussing account or wallet data.

Yes, you can request closure through our support routes. We verify ownership first, then explain which profile details can be removed and which payment or security records must remain longer.

Privacy Policy for your boswin account

Reach us about your privacy data

Live chat privacy desk

Email request channel

Account page controls

Six controls around your privacy choices

Account data collection

Payment privacy handling

Cookie and device use

Session security checks

Retention and removal

Privacy request verification

Privacy Policy questions before you join

01 What personal data does boswin collect when I open an account?

02 Does this Privacy Policy cover DANA, OVO, GoPay and QRIS?

03 Can I see or correct the data on my account?

04 How do cookies affect my privacy on boswin?

05 How long do you keep my payment and account records?

06 Who can I contact for a privacy request?

07 Can I ask boswin to close my account record?

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